Teamon Company Limited

Ghana Rice Market

DELIVERY POLICY

Updated in August 2020

We try our best to make our customers happy by offering them the most affordable delivery service for the size and weight of our products.

The following is our policy on delivery

1. Scheduled Delivery (Accra, Tema, KASOA) – for this service, the customer pays GHC 10 for any delivery so far as it is within Accra and GHC 20 for Kasoa and Tema.
2. However, individuals who buy at retail price for items worth more than GHC 500 will get a free delivery within, Accra, Kasoa and Tema on the Scheduled delivery van.
3. Under the scheduled delivery, you can make an order on www.ghanaricemarket.com/make-an-order/ and your rice shall be delivered to you on the day within the week when the scheduled van comes to your area.

The Table Below shows our Delivery Schedule

• Same Day with Motor Bike – Where a customer needs the item urgently, we can arrange for a motor rider to deliver it on same day the order was made. Same day delivery with Motor rider ranges between GHC 20 and GHC 40 depending on your location.
• Same Day delivery with Van – Customers within the following areas can get a same day delivery with van on any day except Sundays (Ashalley Botwe, Madina, Oyarifa, East Legon) and still pay the normal GHC 10 for the delivery.
• Wholesale Customers – Wholesale Customers who buy items worth GHC 2,000 and above shall get a free delivery within Accra, Kasoa and Tema.
• Wholesale customers who buy less than GHC 2,000 shall pay GHC 10 delivery fee within Accra and GHC 20 delivery fee within Kasoa and Tema.
• Wholesale delivery to places outside Accra shall be negotiable and the cost of delivery shall be based on the distance to the delivery location.
• VVIP Delivery – Customers who make orders from Kumasi, Tamale, Sunyani and other areas shall have their parcels sent through VVIP every Tuesday. Kumasi and Sunyani cost GHC 20 per 25KG Bag and Tamale costs GHC 35 per the 25kg bag. All other areas shall be based on price quoted by VVIP.
• We can send items through regular Trotro cars, but we shall not accept liability for any damages to goods sent through regular trotro buses.
•  All Payments MUST be made to Teamon Company Limited Bank Account number and the receipt sent to sale@ghanaricemarket.com or wait for a prompt on your phone and approve if you wish to pay by Mobile Money. Such payments shall always go to Teamon Company Limited.
• We shall not accept liability for any Mobile Money payment to any personal phone number of a staff.